Shipping & Delivery
At Selac Australia, we aim to make delivery simple and reliable. The information below explains how we process and deliver orders placed through selac.com.au.
1. Where We Deliver
We deliver to residential and business addresses across Australia.
Orders are dispatched from South Hurstville, NSW 2221. Shipping costs and estimated delivery times may vary depending on your location.
Delivery to some regional and remote areas may take longer or incur additional charges. If we are unable to deliver to your address, we will contact you as soon as possible.
We currently do not offer international shipping.
2. Order Processing
Orders are generally processed within 1–2 business days after payment has been confirmed.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
During major promotions, public holidays or peak periods, processing may take a little longer.
3. Estimated Delivery Times
Estimated delivery times after dispatch are:
Metro areas: approximately 2–5 business days
Regional areas: approximately 3–7 business days
Remote areas: approximately 5–10 business days
These timeframes are estimates only and may vary depending on your location, carrier operations and circumstances outside our reasonable control.
4. Shipping Charges
Shipping charges are calculated based on your delivery location and the size or weight of your order.
The applicable shipping cost will be displayed at checkout before you complete your purchase.
5. Order Tracking
Where tracking is available, you will receive a shipping confirmation containing your tracking information after your order has been dispatched.
Australian Government guidance recommends making delivery information and tracking clear to online customers.
6. Delivery Address
Please check your delivery details carefully before submitting your order.
If you notice an incorrect address, contact us as soon as possible at:
We will try to update the address if the order has not yet been dispatched, but we cannot guarantee that changes can be made after processing has begun.
Additional delivery costs caused by an incorrect address may be payable by the customer where permitted by law.
7. Delivery Delays
Occasional delays may occur due to:
- severe weather
- public holidays
- peak shopping periods
- carrier disruptions
- remote delivery locations
- other circumstances outside our reasonable control
If we become aware of a significant delay affecting your order, we will endeavour to provide an update.
8. Missing or Lost Deliveries
If tracking indicates that your parcel has been delivered but you cannot locate it, please first check:
- around the delivery location
- with other members of your household
- with neighbours where appropriate
- any safe-drop location
- the carrier’s tracking information
If you still cannot locate the order, contact us at [email protected] with your order number.
9. Damaged Deliveries
If your order arrives damaged or leaking, please contact us as soon as reasonably possible.
Please provide:
- your order number
- a description of the issue
- photographs of the product
- photographs of the external packaging where possible
We will assess the issue and provide an appropriate remedy where required.
10. Authority to Leave
Where an order is delivered under an authority-to-leave arrangement, the carrier may leave the parcel in a suitable location without obtaining a signature.
Availability and conditions depend on the carrier and delivery service selected.
11. Contact Us
For questions about shipping or an existing delivery, contact:
Email: [email protected]
Please include your order number where available.